EMT Practice Test

1. Question Content...

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Question1: A customer calls Avaya support because their 3rd party SIP telephones are not working. Support is able to confirm that the telephones are not supported and do not integrate with Communication Manager or Session Manager.
Which two pre-implementation steps were omitted? (Choose two.)

Question2: Right after an Avaya Breeze ™ installation, the customer called in stating WebRTC calls are not working.
Where can the administrator go to verify that the Avaya Breeze ™ server was configured to Accept Service?

Question3: A company is deploying an Avaya Session Border Controller for Enterprise (SBCE) for their Remote Workers only. The Remote Workers use 9640 hard phones which need to have 46xxsettings.txt downloaded to them.
What is the minimum number of IP-addresses they need to assign to their private and public Network Interface Cards (NICs)?

Question4: Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Question5: You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze ™ platform.
How can the application processes be started?

Question6: How can you enable all levels of the log, including debug, to be dumped into the ps.log file?

Question7: When Avaya Session Border Controller for Enterprise (SBCE) initially receives the message from a SIP endpoint wanting to update their Presence status, which operation does it perform?

Question8: Which two trace tools are available for Session Manager? (Choose two.)

Question9: Which two methods can be used to determine the status of the Switch/CTI Link between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)? (Choose two.)

Question10: When enabling Remote Worker telephones to access a Public Directory, which additional configuration item needs to be configured on the Avaya Session Border Controller for Enterprise (SBCE)?

Question11: You are troubleshooting a TLS link down message between Avaya Aura® Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.
To solve this problem, which two actions need to be completed? (Choose two.)

Question12: Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

Question13: Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

Question14: On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?

Question15:
Refer to the exhibit.
SIP endpoint 101-1112 is updating its Presence status with the Avaya Aura® Presence (PS).
Based on the exhibit, which statement about the message flow is true?

Question16: What are two valid Avaya Aura® Messaging (AAM) Measurement Report types? (Choose two.)

Question17: After upgrading Avaya Aura® Application Enablement Services (AES), the customer's CTI application does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)

Question18: A customer called in stating they cannot place WebRTC calls. You discover that when the WebRTC snap- in sends an Invite to Avaya Aura® Media Server (AAMS), Avaya Breeze ™ is not sending the correct information in the Request URI to match a regular expression in Session Manager.
Where do you configure the Media Server URI ([email protected]) that Avaya Breeze ™ will send to AAMS via Avaya Aura® Session Manager (SM)?

Question19: In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Question20: Which method can be used to verify the Client and TSAPI services have been administered correctly?

Question21: After a new implementation the customer began to experience dropped calls and an 'all lines busy' error condition. The carrier confirmed their service was operational and all lines tested came back good. After contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.
Which pre-implementation step was omitted?

Question22: A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.
Which tool was used, and which symptoms were visible that pointed to this issue?

Question23:
Refer to the exhibit.
Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.
Based on this information, what is and is not working?

Question24: Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?

Question25: What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)

Question26: What are two ways to verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)? (Choose two.)

Question27: In which two Avaya Aura® Communication Manager (CM) System Administration Terminal (SAT) forms does the SIP domain need to be configured? (Choose two.)

Question28: When a user is forwarded to Avaya Aura® Messaging (AAM), Avaya Aura® Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.
Which SIP header is used to indicate for whom the call was originally destined, and the reason for being forwarded to AAM?

Question29: Which three statements about the Avaya Session Border Controller for Enterprise (SBCE) are true?
(Choose three.)

Question30: Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Question31: Which three statements are true about Avaya Aura® Messaging (AAM)? (Choose three.)

Question32: Avaya Aura® Messaging (AAM) needs to communicate with Avaya Aura® Session Manager (SM) whose identity certificates have been signed by Avaya Aura® System Manager (SMGR) Certificate Authority (CA).
How does AAM get a copy of the Trusted SMGR CA Certificate?

Question33: Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

Question34: After Avaya Aura® Messaging (AAM) answers a call Avaya Aura® Communication Manager (CM) will initiate a shuffle of the media path if possible to establish a direct media path between the IP endpoint and AAM.
Which SIP message is sent by Avaya Aura® Communication Manager (CM) to AAM to initiate the shuffle?

Question35: In Avaya Aura® 7 the Avaya Session Border Controller for Enterprise (SBCE) license is installed on an external WebLM server and the EMS points to the WebLM server using a URL.
What is the correct syntax of that URL where 135.60.232.41 is the IP address of the WebLM server?

Question36: When a customer calls voicemail to retrieve their messages they hear "Hello, to access your mailbox..." instead of the users named followed by "please enter your password...".
After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura® Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into AAM.
How can this problem be fixed?

Question37: The WebRTC snap-in is showing a yellow caution icon under License Mode.
What does this error mode indicate?

Question38: Which three standards does the Avaya Aura® Application Enablement Services (AES) support? (Choose three.)

Question39:
Refer to the exhibit.
After some system maintenance was completed over the weekend, a customer calling from the office states they hear a fast busy when trying to access their voicemail.
Avaya support verifies local network connectivity is up and Avaya Aura® Messaging server is registering no alarms. A SIP trace displays a 404 Not Found error message.
Based on what is already working, to where can the issue potentially be isolated?

Question40: Which tool has an option to debug the TLS handshake between the server and the client?

Question41: What is the way to check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?

Question42: Which tracing tools that help to debug WebRTC protocols are available on the Avaya Breeze™ platform?

Question43: In an Avaya Aura® Presence Services (PS) message flow, which type of message does a Remote Worker first send to PS?

Question44: The Entity Monitoring column on the Session Manager Dashboard shows two figures per line.
How should these two figures be interpreted?

Question45: Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya Aura® System Manager (SMGR)?

Question46: In Avaya Aura® 7, how are calls typically routed from Avaya Aura® Communication Manager (CM) to Avaya Aura® Messaging (AAM)?

Question47: To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.)

Question48: Which statement about RTP media stream and Avaya Session Border Controller for Enterprise (SBCE) is true?

Question49: After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question50: Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Question51: Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

Question52: A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?

Question53: Which types of certificates can be verified from the Avaya Aura® Application Enablement Services (AES) web console?

Question54: Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Question55: Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

Question56: Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?

Question57: Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?

Question58: Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?

Question59: In Avaya Aura® Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?

Question60: Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.
How would you restore the trunks to in-service status?

Question61: What are the steps necessary to trace SIP messages going through the Avaya Session Border Controller for Enterprise (SBCE)?

Question62:
Refer to the exhibit.
In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying.
Which action needs to be taken to solve this problem?

Question63: A customer called in stating that none of their users can IM or see each other's Presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration.
Where would you go to correct this problem?